Now Hiring - Account Manager in Annapolis Junction, MD

Are you an experienced print project, promotional product, signage or digital marketing manager that thrives on details and teamwork? Are you passionate about delivering great customer experiences?

“Make Your Mark” by joining the Ironmark Team as an Account Manager! The Account Manager is responsible for receiving orders from clients and our sales team, overseeing and checking the specifications for each job, reviewing all materials from electronic media to laser and color match proofs, and making sure these meet necessary requirements to produce a high-quality final product. The Account Manager is a liaison between in-house personnel and clients for all printing, promotional products, and/or digital marketing issues and concerns. You will be responsible for updating all information daily into the Electronic Jacket, overseeing the entire print process (and/or coordinating with promotional products, digital marketing, e-commerce) and ensuring the successful delivery of jobs, as well as identifying and troubleshooting difficulties to ensure cost-effectiveness and the delivery of a high-quality product. Must be able to manage multiple projects simultaneously and prioritize tasks effectively.

Responsibilities

• Work closely with customers and the sales team to research promotional products and provide estimates in a timely manner.
• Work with outside vendors including researching, estimating, and purchasing promotional products.
• Create estimates, purchase orders, and prepare final invoices.
• Work closely with the sales team and the client to receive orders and to manage orders through production process.
• Perform Press and Bindery Inspections as required. Approve Final Quality Control Samples for accuracy prior to delivery. Provide follow up inquiries with clients to ensure customer satisfaction.
• Manage the project through production to ensure quality and deadlines are met.
• Identify and communicate potential, additional services that would benefit the customer.
• Maintain strong relationships with vendors, suppliers, and teams.

Knowledge, Skills, and Abilities

• Must have the ability and commitment to deliver superior customer service and ensure total customer satisfaction.
• Knowledge of the printing processes and equipment, press specifications and capabilities to produce digital and offset printing.
• Knowledge of specifications for paper and inks needed to produce all quality levels of printing.
• Ability to communicate effectively to negotiate with customers/vendors.
• Strong math, organizational, project management, and planning skills.
• Detail-oriented with strong problem-solving skills, able to use Ironmark resources to their fullest.
• Experience in gathering needed information and in administering PO for print and binding contracts to ensure that product, service, and price objectives are met.
• Must thrive under tight deadlines and effectively manage multiple projects simultaneously.
• Must be a team player that can effectively collaborate with others to meet objectives.
• Ability to manage frequent interruptions and to quickly jump from one project to the next as priorities change.
• Proficient computer skills in Microsoft Word and Excel.

Education and Experience

• Must have experience in the promotional product, print, and/or marketing industry.
• Minimum Education Requirement: High School Diploma

Physical Requirements

· Regularly see details of objects that are less than a few feet away.

· Regularly speak clearly so listeners can understand.

· Frequently work on projects that require deadlines.

· Occasionally lift 5-10 pounds.

Benefits

· Medical Insurance

· Dental Insurance

· Vision Insurance

· Life Insurance

· AD&D Insurance

· Long-Term Disability Insurance

· 401(k)

· Paid Time Off

· Employee Referral Bonus

About Ironmark

Ironmark, an Image Company founded in 1955, is in business to provide our clients and customers with a rock-solid partnership that leads to creative, effective results. We’re nimble, fast, and focused because we know that our customers want and deserve just one thing: great results.

We are committed to staying on the leading edge of our changing industry and solidifying our position as the Mid-Atlantic’s first choice for integrated print production, marketing, and communication services.

[please apply online] Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Annapolis Junction, MD 20701: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location